The mistake the first time around should have been rectified by the office. But apparently efficiency and good customer service is too much to ask for.
This office dropped the ball several times in regards to my insurance. I switched over from progressive and it was the worst process I ever had to deal with. I filled out the paperwork, had pictures taken of my 3 vehicles. Then what do you know ... i get letters in the mail stating that my collision was dropped because the pictures were never submitted. I had to refill out all the paperwork. Ed came to take pictures of 2 vehicles and the 3rd was brought to him. He said he'd take care of everything. Months later, what do you know it ... 1 of the vehicles was never switched back. I called to say how that was incorrect; which in itself was not an easy task. I talked to 2 associates on different occasions, neither of which called me back. There is really only 1 woman at the office that was helpful, she was an angel to work with.
Instead of billing me from that point forward, I received a bill to cover the entire period. And let's not even get into how the policy went up by several hundred dollars after 6 mo.
I wouldnt exactly say I was "in good hands" with this office. Bye bye allstate! Never again!
A family run office with great staff and a full line of competitively priced insurance!
Allstate Insurance Agent Edward Bartel is a US Insurance Agency based in West Seneca, New York. Allstate Insurance Agent Edward Bartel is located at 4184 Seneca St, West Seneca, NY 14224, USA.
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